Orders and Returns
Delivery & Orders
Standard Delivery Local is 3-5 working days (excluding weekends/bank, public, mercantile, holidays / and any other special holidays declared by the government)
- Orders placed after 16.00 Hours, will be carried forward to the immediate next working day
- Special Delivery & Same Day can be arranged for orders within Colombo, 1-15, Negombo, Kandy, and suburbs with a premium fee
- Due to the prevailing situation in the country, orders to lock down areas may get delayed
The list price displayed for products on our website may or may not represent the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice or the estimated retail value for a comparably featured item offered elsewhere.
- The list price may or may not represent the prevailing price in every area on any particular day. Where an item is offered for sale by one of our Vendors, the list price may be decided by https://sunnetcts.com/ and the Vendors at their discretion.
- With respect to items sold through the Site, we cannot confirm the price of an item until you have ordered; however, we do NOT charge your credit card until after your order has entered the delivery process.
- Despite our best efforts, a small number of the items in our catalog may be incorrectly priced.
- If an item's actual price is higher than our stated price, we will, at our discretion, contact you for further instructions, before delivery or cancellation of your order and notify you of such cancellation.
- Please note that this policy applies only to products sold and delivered through the Site.
- With regard to your purchases from third-party sellers using the Site, the third-party sellers may follow different policies in the event of an incorrectly priced item.
- Unless otherwise specified all prices shall be listed in Sri Lankan Rupees (LKR).
All refunds are processed within 7 working days by https://sunnetcts.com/ Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which https://sunnetcts.com/ cannot be held liable.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
SUNNET-CTS, https://sunnetcts.com/ will process a refund based on the following:
- The item is faulty/damaged or is not of acceptable quality, or
- The product does not match the sample or our description as listed on the https://sunnetcts.com/ website
Please contact our Call Centre via e-mail or call within 03 working days of receipt of the product, and we will make arrangements to return the product to us, in order for our team to evaluate and process the replacement or a refund.
Note - In the event of a replacement, https://sunnetcts.com/ customer care team will coordinate with the relevant supplier/s for the replacement of faulty product/s. However, the timeline for the replacement may vary from supplier to supplier.
https://sunnetcts.com/ will work closely with each supplier to expedite the replacement.
- The product must be returned in the original and undamaged manufacturer packaging/box.
- Item must be in the original packaging with tags intact in the same condition it was delivered in.
- Items returned after the Return Period has lapsed will not be accepted.
- This includes but is not limited to, original tags, warranty cards, accessories any free items.
- Items to be returned are the sole responsibility of the customer until they reach us, and the customer needs to ensure items are adequately packed to prevent any damages en route to us.
- Items damaged en route will not be accepted.
- It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
- If a product is returned to us in an inadequate condition, Skyshop. lk reserves the right to send it back to you.
- If granted approval, https://sunnetcts.com/ will require a minimum of 03-07 working days to ready the replacement unit.
Risk of Loss
All items purchased from SUNNET-CTS, https://sunnetcts.com/ are made pursuant to a delivery contract. This means that the risk of loss and title for such items passes to you upon our delivery to the third-party reputed carrier.
Please review our Privacy Notice, which also governs your use of SUNNET-CTS, https://sunnetcts.com/ Services, to understand our practices.
You may have extra consumer rights under the local law that this contract cannot change.
We'll be happy to provide additional information or answer any questions.